Patient Coordinator

About This Role

Clinic Patient Coordinator
Our client
Our client is a telehealth company founded in 2019 that helps patients access medical marijuana cards and cannabis-based care online. Serving over a million users monthly across 100+ health conditions, our client connects patients with cannabis-knowledgeable healthcare providers and works with 3,500+ partner organizations. The company combines real-world data, clinical outcomes, and machine learning to personalize cannabinoid-based treatment recommendations, positioning itself as a category leader in virtual specialty cannabis care.
 
The Patient Coordinator will provide on-site administrative and operational support during clinic events to assist with patient flow, data tracking, and general clinic coordination. The Contractor will work independently to complete the services described below while coordinating with the Client's physician and remote operations team as needed.
The Contractor may perform the following services:

• Provide patient-facing support during clinic events, including greeting and checking in patients.
• Assist with patient intake and registration, confirming required information and documentation prior to appointments.
• Support the on-site physician by managing patient flow and ensuring appointments remain organized and on schedule.
• Utilize Google Sheets or similar web-based tools to track clinic activity, manage patient check-ins, and provide real-time operational updates to the Client's team.
• Maintain accurate administrative records related to clinic operations during the event.
• Handle sensitive patient information in compliance with HIPAA and applicable privacy standards.
• Provide general administrative or receptionist-style support necessary for the efficient operation of the clinic event.
• Communicate operational issues or patient flow concerns to the physician or remote team when necessary.

 
Requirements:
Technology Requirements
The Contractor must be comfortable using web-based software tools, including Google Sheets and other clinic-related platforms, and must maintain the ability to access and update these tools in real time during clinic operations.
Transportation
The Contractor is responsible for maintaining their own reliable transportation and covering any associated travel required to reach clinic event locations. Clinic events may occur at various locations, and the Contractor is responsible for ensuring they can travel to assigned sites as needed to perform the services.
Professional Conduct and Compliance
The Contractor agrees to maintain professional conduct in all patient-facing interactions and comply with all applicable privacy and confidentiality requirements, including HIPAA, when handling patient information.
Appearance and Professional Presentation
Because the Contractor will interact directly with patients in a healthcare environment, the Contractor agrees to maintain a clean, professional, and patient-appropriate appearance while performing services at clinic locations. This includes wearing attire that is neat, appropriate for a clinical setting, and consistent with maintaining a professional patient experience.  The Contractor agrees to conduct themselves in a courteous, respectful, and professional manner in all interactions with patients, physicians, and clinic staff while performing services.
  
About Vangst:
Vangst is the cannabis industry's hiring platform. Vangst helps cannabis companies find the talent they need to grow their business. From on-demand gig workers to trained & credential full-time employees, Vangst has built the industry's go-to talent marketplace for all cannabis hiring. Vangst is proud to work with 1,200+ of the cannabis industry's leading businesses.
 
Since raising their seed round in 2018, Vangst has become one of the fastest-growing companies in the cannabis industry and was recognized as one of Fast Company's Most Innovative Companies.
 
Today, over 300,000 people have full-time jobs in the cannabis industry and this number is expected to triple over the next five years. Vangst is on a mission to fill every job in the cannabis industry.
 
Vangst's headquarters is in Denver, CO. Vangst is a Series B company backed by Lerer Hippeau, Colle Capital, Level One Fund, Snoop Dogg's Casa Verde Capital, and others.
 
Vangst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
 
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training
 
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