Refund & Cancellation Policy

1. Employer Job Posting Services

Paid job listings on NugWork are activated immediately upon successful payment and remain live for 30 days from the date of activation. Because the service is delivered upon purchase, all sales are generally final.

Founding Member discounts, where applicable, are applied at checkout prior to payment and do not affect the finality of sale. Discounted listings are subject to the same no-refund terms as standard listings.

Upgrades are non-refundable. An upgrade takes effect immediately upon payment: upgrading a free listing to Standard or Featured adds 30 days to the listing's current expiration date, and upgrading a Standard listing to Featured adds 14 days. Because the upgrade is applied as soon as payment succeeds, upgrade fees cannot be refunded, and the upgrade cannot be reversed or exchanged.

Bumps are non-refundable. A bump adds 3 days to an active paid listing's expiration date and marks the listing as “Recently Bumped.” It takes effect immediately upon payment, so bump fees cannot be refunded, and we do not guarantee any particular number of views, clicks, or applications from a bump.

Credit bundles are non-refundable once any credit has been used. Once you use any credit from a bundle or similar purchase to post a job listing, that purchase, including all remaining unused credits, is no longer eligible for a refund. A bundle is refundable only while none of its credits has been used. Purchased credits are separate from the goodwill account credits described in Section 5.

2. Cancellation

Employers may request cancellation of an active listing at any time by contacting us at support@nugwork.net. Cancellation will deactivate the listing, but does not entitle you to a refund for the current billing period already paid.

3. Listing Renewals

Paid job listings do not renew automatically, and no recurring billing is set up on your account. You are charged for a renewal only when you choose to renew a listing. You can renew from your employer dashboard either after the listing expires or up to 5 days before it expires. Renewing early adds another 30 days after your current expiration date, at the then-current renewal rate for your listing tier.

Because listings do not auto-renew, there is no subscription to cancel. A listing you do not renew simply expires at the end of its paid period and is no longer displayed. Renewal fees, including fees for renewing early, are non-refundable once charged (see Section 4).

4. Non-Refundable Purchases

Subject to Section 7 (billing errors), the following purchases are non-refundable once payment succeeds:

• Standard and Featured listing fees, including purchases made at a Founding Member discount.
• Upgrade fees (free to Standard, free to Featured, and Standard to Featured).
• Bump fees.
• Renewal fees, including renewals made before a listing expires.
• Credit bundles once any credit from the bundle has been used, including all of that bundle's remaining unused credits.

We do not offer partial refunds or prorated refunds for unused days. Fees paid for the current active listing period are non-refundable, including where a listing is cancelled or taken down early, the listing receives fewer applications than expected, or the position is filled before the listing expires. Featured placement, upgrades, and bumps improve a listing's visibility but do not guarantee any number of views, clicks, or applications.

NugWork reserves the right to remove any listing that violates our Terms and Conditions without issuing a refund. Fees for any upgrade, bump, or renewal on a removed listing are likewise non-refundable.

Refunds and chargebacks deactivate the listing. Each purchase on a listing (including an upgrade, bump, or renewal) is processed as a separate payment, but a refund, reversal, or chargeback of any one of those payments deactivates the whole listing, including days you paid for in earlier purchases. It does not roll back only the purchase that was refunded. If a situation like this arises, please contact NugWork support at support@nugwork.net before disputing a charge with your card issuer, and we will work it out with you directly.

5. Prorated Credits

In limited circumstances — such as verified technical failures caused by NugWork that prevented your listing from being displayed — we may, at our sole discretion, issue a prorated account credit toward a future listing. Credits have no cash value, are non-transferable, and do not expire. Once issued, a credit stays on your account until you use it.

Credit decisions are made on a case-by-case basis. Submitting a request does not guarantee a credit will be issued.

6. Free Job Seeker Accounts

Browsing listings and applying for jobs on NugWork is free for job seekers. No payment is required to create a job seeker account, and therefore no cancellation process is necessary. You may delete your account at any time from your profile settings.

7. Payment Processing and Billing Errors

All payments on NugWork are processed securely through our third-party payment processors. NugWork does not store payment card data. Chargebacks or disputes filed directly with your card issuer in lieu of contacting us may result in account suspension pending resolution.

If you believe a charge was made in error, please contact us at support@nugwork.net within 48 hours of the transaction and we will investigate promptly.

Billing errors are the exception to the no-refund terms. If our review confirms any of the following, we will refund the affected charge to your original payment method or, at our discretion, issue an account credit:

• you were charged more than once for the same purchase;
• you were charged but the purchase was not applied (the listing was not activated, the upgrade, bump, or renewal was not applied, or bundle credits were not added); or
• the charge was erroneous or unauthorized.

If we refund a duplicate charge, we will make sure the purchase you are keeping stays in effect.

8. Changes to This Policy

We may update this policy from time to time. Changes will be reflected by the “Last updated” date at the top of this page. Continued use of the Platform after changes are posted constitutes your acceptance of the revised policy.