General Manager

About This Role

Full Job Description
 

Position Summary
The General Manager drives the retail store business and customer experience to achieve established goals through hands-on leadership and contributions. The Store Manager plans and directs the daily operations and develops strategies to elevate the team and retail experience, achieve all store goals, and drive profitability. This role will ensure the execution of company and OCM policies, procedures, and retail initiatives while remaining highly focused on nurturing talent and building capabilities within the team. The Store Manager is committed to maintaining a high standard, ensuring customer brand loyalty, and achieving financial and operational success.
 

Main Duties/Responsibilities
Operational Leadership

• Oversee all daily store functions including staffing, scheduling, inventory, merchandising, and sales. Manage the store budget and profitability, control costs, and track KPI's to hit performance targets.

Revenue Growth

• Implement strategies to increase sales, customer traffic, and average basket size. Use data and market insights to identify opportunities, design promotions, and collaborate with marketing to drive growth while maintaining brand standards.

Compliance and Safety

• Ensure strict compliance with OCM regulations and internal SOPs. Maintain all required documentation, reporting, inventory tracking, and all store processes in line with OCM guidelines. Stay informed on new OCM rules and adapt policies to protect our license and customers.

Team Development

• Hire, train, and mentor a high-performing team of budtenders and supervisors. Create a culture of accountability, recognition, and growth through regular coaching, feedback, performance evaluations, rewards and advancement opportunities.

Customer Experience

• Lead by example on the sales floor as a Flower Daddy brand ambassador. Deliver exceptional service, product knowledge, and professionalism. Handle escalated issues with empathy and ensure a consistent, welcoming customer experience.

Operational Excellence

• Develop and maintain standard operating procedures (SOPs) across all areas. Conduct regular audits to identify gaps and implement corrective action. Keep the store compliant, efficient, and visually aligned with brand standards.

Technology and Data Management

• Use Sweed POS for transactions and inventory management and KayaPush for HR, payroll, and scheduling. Analyze reports to improve staffing efficiency, compliance accuracy, and overall store performance.

Cross-Department Collaboration

• Work closely with ownership and department leads on marketing, finance, and supply chain. Manage vendor relationships, deliveries, and merchandising to ensure stock availability and compliance alignment.

Community and Brand Engagement

• Represent Flower Daddy in the community through events, education, and partnerships that promote responsible cannabis use and strengthen the brand's local presence.

About You
You are 21 years or older and authorized to work in a licensed New York cannabis dispensary.
 

NY Cannabis retail experience is required.  And you have at least 5 years of any retail management experience, ideally leading multi-staff or multi-department teams.
 
 
You are a strong leader and communicator with proven ability to motivate and develop teams. You understand retail operations, compliance, and financial management.
 

You are tech-savvy and comfortable using modern retail systems like Sweed and KayaPush. You have a compliance-first mindset, are detail-oriented, and capable of managing multiple priorities in a fast-paced environment.
 

You care deeply about customer experience, team development, and community engagement. You are reliable, professional, and driven, with a fun and creative spirit that fits Flower Daddy's culture.
 

Why Flower Daddy
You'll be leading one of New York's most creative and forward-thinking dispensaries, combining design, culture, and community with operational excellence. This is your opportunity to shape a new retail standard for the cannabis industry, mentor an ambitious team, and grow with a brand that celebrates doing things differently. About Vangst:
Vangst is the cannabis industry's hiring platform. Vangst helps cannabis companies find the talent they need to grow their business. From on-demand gig workers to trained & credential full-time employees, Vangst has built the industry's go-to talent marketplace for all cannabis hiring. Vangst is proud to work with 1,200+ of the cannabis industry's leading businesses.
Since raising their seed round in 2018, Vangst has become one of the fastest-growing companies in the cannabis industry and was recognized as one of Fast Company's Most Innovative Companies.
Today, over 300,000 people have full-time jobs in the cannabis industry and this number is expected to triple over the next five years. Vangst is on a mission to fill every job in the cannabis industry.
Vangst's headquarters is in Denver, CO. Vangst is a Series B company backed by Lerer Hippeau, Colle Capital, Level One Fund, Snoop Dogg's Casa Verde Capital, and others.
Vangst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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